Tag Archives: Customer Management

Series: WHAT ARE YOU MAD ABOUT TODAY?


I decided to do a Blog Series:  WHAT ARE YOU MAD ABOUT TODAY?

As I am afforded the opportunity to travel the States, I find myself up against some angry woman, snarling or rolling her eyes at me.  I often find myself saying, “Does she need a hug?”  We hoard all this pinned up anger, and unleash it like a roaring beast on any and everything that crosses our paths.  I’ve witnessed the most beautiful women, be the ugliest women ever!  It doesn’t take much, because we automatically walk around with a chip on our shoulders – ready for battle!  Get over it, yourself and stop allowing every little thing and everyone to steal your joy, and trying to steal everyone else’s.

Today – I waited an hour to be seated, and now you’re going to seat me in this not-so-fit booth, and now to add injury to insult, you want to seat me at this table in the middle of the restaurant?  I want to speak with the Manager.  I’m unhappy, I’ve been waiting over an hour, and you’re going to find us a seat.  Another customer is so embarrassed, that they offer to change with you, so you can be seated, but yet that’s still unacceptable and not good enough!  This place is ridiculous, and the customer service is horrible.  We are leaving and never coming back here again.  THANK GOD, BECAUSE NO ONE WANTS YOU HERE ANYWAY!

Now, what did you accomplish here, but:

  1. Waited in line for over an hour
  2. embarrass yourself in front of a crowd of strangers
  3. Prove how ugly your heart is, despite your undeniably beautiful face
  4. Leave the restaurant even more hungry than you did before you came…
  5. NOTHING!!!

HELLO:  NO ONE WANTS AN ANGRY LOUD MOUTH!  SHUT THE “*)#^” UP, AND STOP WITH ALL THE UNNECESSARY DRAMA! 

“People may not remember what you said, but they will always remember how you made them feel.” – Unknown

Terry D.